Return/Refund Policy

🛍️ Return Policy

  • You may request a return within 7 days of receiving the product.

  • Returns are only accepted if the product is:

    • Damaged

    • Defective

    • Incorrect

  • Items must be unused, unwashed, and returned in original packaging.

💸 Refund Policy

  • Once we receive and inspect your return, we’ll notify you of the refund status.

  • If approved, your refund will be initiated within 5–7 business days.

  • Refunds will be processed to your original payment method.

  • Shipping fees are non-refundable unless due to our error.

❌ Cancellation Policy

  • Orders can be cancelled within 6 hours of placing them or before shipment.

  • Once dispatched, cancellation is not possible.

  • To cancel your order, email us immediately at support@custmbhai.com

🔄 How to Initiate a Return or Refund

To request a return, refund, or cancellation, please email:
📧 support@custmbhai.com
Include:

  • Order ID

  • Reason for return/cancellation

  • Photo proof (if applicable)